Finding and Keeping the “Keepers” – Recruiting Front Line Employees
Sunday, 06. 22. 2008 – Category: All Blog Posts, Customer Satisfaction, Employee Retention, Recruiting
The latest chapter of the book we’re writing on achieving your optimal front line retention strategy is written by our board member, Mel Kleiman. The focus of this chapter is the key role that recruiting practices play in ensuring that the right talent is available, willing and able to serve on your organization’s front line.
For [...]
A**holes and Absenteeism
Monday, 06. 16. 2008 – Category: All Blog Posts
The following is a guest post by our board member, Dr. Steven Hunt. He recently had the opportunity to interview Bob Sutton, Stanford professor and author of the popular book “The No A**hole Rule” (Business Plus press, 2007). The title Bob chose for his book is provocative, but the topic is serious. Bullying behavior by bosses [...]
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