Comments on: I Scan, Therefore I am… the Cashier http://www.workforceinstitute.org/blog/i-scan-therefore-i-am-the-cashier/ The Workforce Institute Helps Empower Organizations to Address Human Capital Management Issues Tue, 07 Feb 2012 19:38:16 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Guest Blog: Frontline Employees Are Expendable http://www.workforceinstitute.org/blog/i-scan-therefore-i-am-the-cashier/comment-page-1/#comment-163 Guest Blog: Frontline Employees Are Expendable Tue, 15 Apr 2008 16:11:55 +0000 http://www.workforceinstitute.org/i-scan-therefore-i-am-the-cashier.htm#comment-163 [...] a guest post from one of our board members, Mel Kleiman.  We’ve written before about the increasing trend toward replacing customer service professionals with self service options.  Mel muses here where [...] [...] a guest post from one of our board members, Mel Kleiman.  We’ve written before about the increasing trend toward replacing customer service professionals with self service options.  Mel muses here where [...]

]]> By: Leo http://www.workforceinstitute.org/blog/i-scan-therefore-i-am-the-cashier/comment-page-1/#comment-88 Leo Tue, 04 Dec 2007 12:40:41 +0000 http://www.workforceinstitute.org/i-scan-therefore-i-am-the-cashier.htm#comment-88 It's amazing to me how much time people will spend moving from one queue to the next in a brick and mortar retailer when a few clicks will get the job done. Of course I commend a parent braving the elements and humanity to land their child an elusive gift like the Wii, but the experience of traffic, no parking and lines is just not for me. However, there are those local establishments where the people enhance the experience and keep me coming back... the bagel shop where like Popeye's Whimpy, you still can pay tomorrow for a bagel enjoyed today, and "Sean Patrick's," where they treat my son like a celebrity and always make his now "off-menu" favorites. On-line or in-line, and with few exceptions, the customer experience is king. It’s amazing to me how much time people will spend moving from one queue to the next in a brick and mortar retailer when a few clicks will get the job done. Of course I commend a parent braving the elements and humanity to land their child an elusive gift like the Wii, but the experience of traffic, no parking and lines is just not for me. However, there are those local establishments where the people enhance the experience and keep me coming back… the bagel shop where like Popeye’s Whimpy, you still can pay tomorrow for a bagel enjoyed today, and “Sean Patrick’s,” where they treat my son like a celebrity and always make his now “off-menu” favorites. On-line or in-line, and with few exceptions, the customer experience is king.

]]> By: Ken http://www.workforceinstitute.org/blog/i-scan-therefore-i-am-the-cashier/comment-page-1/#comment-87 Ken Mon, 03 Dec 2007 20:57:45 +0000 http://www.workforceinstitute.org/i-scan-therefore-i-am-the-cashier.htm#comment-87 Are stores even opened nationwide on Thanksgiving day? i wouldn't know either because all my holiday shopping and weekly food shopping is all done online as well. I also use http://www.6channel6.com to send reminders to my phone that I setup and also they suggest. The tools are out there for us to find and discover. But it's nice to walk into my favorite restaurant and they give me my favorite drink and appetizer without even asking. Are stores even opened nationwide on Thanksgiving day? i wouldn’t know either because all my holiday shopping and weekly food shopping is all done online as well.

I also use http://www.6channel6.com to send reminders to my phone that I setup and also they suggest.

The tools are out there for us to find and discover. But it’s nice to walk into my favorite restaurant and they give me my favorite drink and appetizer without even asking.

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