<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd"
>

<channel>
	<title>The Workforce Institute &#187; All Blog Posts</title>
	<atom:link href="http://www.workforceinstitute.org/category/blog/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.workforceinstitute.org</link>
	<description>The Workforce Institute Helps Empower Organizations to Address Human Capital Management Issues</description>
	<lastBuildDate>Tue, 07 Feb 2012 15:54:29 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<!-- podcast_generator="Blubrry PowerPress/1.0.9" mode="advanced" entry="normal" -->
	<itunes:summary>The Workforce Institute Helps Empower Organizations to Address Human Capital Management Issues</itunes:summary>
	<itunes:author>The Workforce Institute</itunes:author>
	<itunes:explicit>no</itunes:explicit>
	<itunes:image href="http://www.workforceinstitute.org/wp-content/plugins/powerpress/itunes_default.jpg" />
	<itunes:subtitle>The Workforce Institute Helps Empower Organizations to Address Human Capital Management Issues</itunes:subtitle>
	<image>
		<title>The Workforce Institute &#187; All Blog Posts</title>
		<url>http://www.workforceinstitute.org/wp-content/plugins/powerpress/rss_default.jpg</url>
		<link>http://www.workforceinstitute.org/category/blog/</link>
	</image>
		<item>
		<title>Retail Customer Service Still Counts</title>
		<link>http://www.workforceinstitute.org/blog/retail-customer-service-still-counts/</link>
		<comments>http://www.workforceinstitute.org/blog/retail-customer-service-still-counts/#comments</comments>
		<pubDate>Tue, 07 Feb 2012 15:54:29 +0000</pubDate>
		<dc:creator>Joyce Maroney</dc:creator>
				<category><![CDATA[All Blog Posts]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[axsium group]]></category>
		<category><![CDATA[joyce maroney]]></category>
		<category><![CDATA[kronos]]></category>
		<category><![CDATA[retail customer service]]></category>
		<category><![CDATA[the workforce institute]]></category>

		<guid isPermaLink="false">http://www.workforceinstitute.org/?p=2977</guid>
		<description><![CDATA[According to this recent study from the Axsium Group and Empathica, over 50% of North American retail shoppers do not feel that employees appear to be genuinely interested in serving them.  Eighty percent of respondents indicated a  positive impact on their shopping experience when staff appear  motivated and eager to serve them.  According [...]]]></description>
		<wfw:commentRss>http://www.workforceinstitute.org/blog/retail-customer-service-still-counts/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>On The Road With Elements of Successful Organizations</title>
		<link>http://www.workforceinstitute.org/blog/on-the-road-with-elements-of-successful-organizations/</link>
		<comments>http://www.workforceinstitute.org/blog/on-the-road-with-elements-of-successful-organizations/#comments</comments>
		<pubDate>Thu, 02 Feb 2012 16:32:38 +0000</pubDate>
		<dc:creator>Joyce Maroney</dc:creator>
				<category><![CDATA[All Blog Posts]]></category>
		<category><![CDATA[elements of successful organizations]]></category>
		<category><![CDATA[joyce maroney]]></category>
		<category><![CDATA[kronos]]></category>
		<category><![CDATA[workforce institute]]></category>

		<guid isPermaLink="false">http://www.workforceinstitute.org/?p=2947</guid>
		<description><![CDATA[I&#8217;ve had a lot of fun recently promoting our new book, Elements of Successful Organizations.  We&#8217;re selling books at a steady clip on Amazon, and have received great feedback from those who&#8217;ve read it.  By the way, don&#8217;t worry about the &#8220;out of stock&#8221; message on Amazon.  Stock is on its way to them.
I talked [...]]]></description>
		<wfw:commentRss>http://www.workforceinstitute.org/blog/on-the-road-with-elements-of-successful-organizations/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Right Person, Right Place, Right Time</title>
		<link>http://www.workforceinstitute.org/blog/right-person-right-place-right-time/</link>
		<comments>http://www.workforceinstitute.org/blog/right-person-right-place-right-time/#comments</comments>
		<pubDate>Thu, 05 Jan 2012 20:59:05 +0000</pubDate>
		<dc:creator>Joyce Maroney</dc:creator>
				<category><![CDATA[All Blog Posts]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Workforce Development]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[joyce maroney]]></category>
		<category><![CDATA[kronos]]></category>
		<category><![CDATA[workforce institute]]></category>

		<guid isPermaLink="false">http://www.workforceinstitute.org/?p=2929</guid>
		<description><![CDATA[I&#8217;ve had several outstanding customer experiences in the last two weeks that point to the importance of empowered and engaged employees on the front lines of an organization.   I don&#8217;t know how these organizations hire or train their people, but I know that the results are working (at least for me).  Following is the story [...]]]></description>
		<wfw:commentRss>http://www.workforceinstitute.org/blog/right-person-right-place-right-time/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Peace on Earth and Good Will to Workers</title>
		<link>http://www.workforceinstitute.org/blog/peace-on-earth-and-good-will-to-workers/</link>
		<comments>http://www.workforceinstitute.org/blog/peace-on-earth-and-good-will-to-workers/#comments</comments>
		<pubDate>Thu, 22 Dec 2011 18:57:37 +0000</pubDate>
		<dc:creator>Joyce Maroney</dc:creator>
				<category><![CDATA[All Blog Posts]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[HR Technology]]></category>
		<category><![CDATA[Management Tips]]></category>
		<category><![CDATA[2012 predictions]]></category>
		<category><![CDATA[joyce maroney]]></category>
		<category><![CDATA[kronos]]></category>
		<category><![CDATA[workforce institute]]></category>

		<guid isPermaLink="false">http://www.workforceinstitute.org/?p=2905</guid>
		<description><![CDATA[We hosted an interesting tweet chat this week with an illustrious group of HR experts  regarding their reflections on 2011 and predictions for 2012.  We talked about a variety of issues that have been hot topics in 2011 and that will undoubtedly continue to be important in 2012:  employee engagement, closing the skills gap between [...]]]></description>
		<wfw:commentRss>http://www.workforceinstitute.org/blog/peace-on-earth-and-good-will-to-workers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Would you (still) marry me?</title>
		<link>http://www.workforceinstitute.org/blog/would-you-still-marry-me/</link>
		<comments>http://www.workforceinstitute.org/blog/would-you-still-marry-me/#comments</comments>
		<pubDate>Wed, 30 Nov 2011 21:10:42 +0000</pubDate>
		<dc:creator>Joyce Maroney</dc:creator>
				<category><![CDATA[All Blog Posts]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[joyce maroney]]></category>
		<category><![CDATA[kronos]]></category>
		<category><![CDATA[workforce institute]]></category>

		<guid isPermaLink="false">http://www.workforceinstitute.org/?p=2826</guid>
		<description><![CDATA[Today is my 26th wedding anniversary.  At 6:30 this morning, my husband called me from the road to ask me to marry him.  He&#8217;s done this every year since 1985, the year I clinched the best deal of my life.  And every year I say yes.
This got me to musing about the fundamentals of human [...]]]></description>
		<wfw:commentRss>http://www.workforceinstitute.org/blog/would-you-still-marry-me/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The ‘Learn and Earn’ Baker’s Dozen</title>
		<link>http://www.workforceinstitute.org/blog/the-%e2%80%98learn-and-earn%e2%80%99-baker%e2%80%99s-dozen/</link>
		<comments>http://www.workforceinstitute.org/blog/the-%e2%80%98learn-and-earn%e2%80%99-baker%e2%80%99s-dozen/#comments</comments>
		<pubDate>Fri, 04 Nov 2011 17:57:42 +0000</pubDate>
		<dc:creator>Joyce Maroney</dc:creator>
				<category><![CDATA[All Blog Posts]]></category>

		<guid isPermaLink="false">http://www.workforceinstitute.org/?p=2784</guid>
		<description><![CDATA[
Within the next few weeks,  our new book Elements of Successful Organizations will be available for order on Amazon. This anthology follows the book we published last year, Creating the Workforce &#8211; and Results &#8211; You Seek. In this sequel, we continue the conversation.
I&#8217;ll fill you in more about the contents of the book [...]]]></description>
		<wfw:commentRss>http://www.workforceinstitute.org/blog/the-%e2%80%98learn-and-earn%e2%80%99-baker%e2%80%99s-dozen/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Pleasures of the Commute</title>
		<link>http://www.workforceinstitute.org/blog/the-pleasures-of-the-commute/</link>
		<comments>http://www.workforceinstitute.org/blog/the-pleasures-of-the-commute/#comments</comments>
		<pubDate>Thu, 20 Oct 2011 14:53:51 +0000</pubDate>
		<dc:creator>Joyce Maroney</dc:creator>
				<category><![CDATA[All Blog Posts]]></category>
		<category><![CDATA[Work Life Balance]]></category>
		<category><![CDATA[commute]]></category>
		<category><![CDATA[kronos]]></category>
		<category><![CDATA[workforce institute]]></category>
		<category><![CDATA[working from home]]></category>

		<guid isPermaLink="false">http://www.workforceinstitute.org/?p=2748</guid>
		<description><![CDATA[Recently, I had a podcast discussion with our board members John Hollon and Sue Meisinger about the benefits of working from home for both the employer and the employee.  As the cartoon here illustrates, telework is not an option for all jobs.
I was thinking about that while driving to work this morning.  I have a [...]]]></description>
		<wfw:commentRss>http://www.workforceinstitute.org/blog/the-pleasures-of-the-commute/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Going Mobile</title>
		<link>http://www.workforceinstitute.org/blog/going-mobile/</link>
		<comments>http://www.workforceinstitute.org/blog/going-mobile/#comments</comments>
		<pubDate>Fri, 30 Sep 2011 23:52:20 +0000</pubDate>
		<dc:creator>Joyce Maroney</dc:creator>
				<category><![CDATA[All Blog Posts]]></category>
		<category><![CDATA[HR Technology]]></category>
		<category><![CDATA[joyce maroney]]></category>
		<category><![CDATA[kronos]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[workforce institute]]></category>

		<guid isPermaLink="false">http://www.workforceinstitute.org/blog/going-mobile/</guid>
		<description><![CDATA[I&#8217;m off to HR Tech on Sunday to represent Kronos, catch up with old friends, and check out what&#8217;s new and exciting in our industry.  I&#8217;m also leaving my laptop at home and relying solely on my iPad (and her kid sister, iPhone) to keep up with my computing needs. Although I&#8217;ve had the [...]]]></description>
		<wfw:commentRss>http://www.workforceinstitute.org/blog/going-mobile/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Generations, Inc. &#8211; A Conversation with Meagan and Larry Johnson</title>
		<link>http://www.workforceinstitute.org/blog/generations-inc-a-conversation-with-meagan-and-larry-johnson/</link>
		<comments>http://www.workforceinstitute.org/blog/generations-inc-a-conversation-with-meagan-and-larry-johnson/#comments</comments>
		<pubDate>Fri, 23 Sep 2011 15:46:29 +0000</pubDate>
		<dc:creator>Joyce Maroney</dc:creator>
				<category><![CDATA[All Blog Posts]]></category>
		<category><![CDATA[Management Tips]]></category>
		<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Generations]]></category>
		<category><![CDATA[Inc.]]></category>
		<category><![CDATA[joyce maroney]]></category>
		<category><![CDATA[Larry Johnson]]></category>
		<category><![CDATA[Meagan Johnson]]></category>
		<category><![CDATA[workforce institute]]></category>

		<guid isPermaLink="false">http://www.workforceinstitute.org/?p=2730</guid>
		<description><![CDATA[I recently had the pleasure of talking to Meagan and Larry Johnson, a  daughter-father team who co-authored Generations, Inc. &#8211; an instructive manual on how to manage in the inter-generational workplace.   Their firm, the Johnson Training Group, has helped a wide variety of organizations with management innovations including American Express, Harley Davidson, and Nordstrom among [...]]]></description>
		<wfw:commentRss>http://www.workforceinstitute.org/blog/generations-inc-a-conversation-with-meagan-and-larry-johnson/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Today&#8217;s Tweet Chat about Absence Management</title>
		<link>http://www.workforceinstitute.org/blog/todays-tweet-chat-about-absence-management/</link>
		<comments>http://www.workforceinstitute.org/blog/todays-tweet-chat-about-absence-management/#comments</comments>
		<pubDate>Tue, 20 Sep 2011 22:11:43 +0000</pubDate>
		<dc:creator>Joyce Maroney</dc:creator>
				<category><![CDATA[Absence Management]]></category>
		<category><![CDATA[All Blog Posts]]></category>
		<category><![CDATA[global absence management]]></category>
		<category><![CDATA[hooky]]></category>
		<category><![CDATA[joyce maroney]]></category>
		<category><![CDATA[kronos]]></category>
		<category><![CDATA[workforce institute]]></category>

		<guid isPermaLink="false">http://www.workforceinstitute.org/?p=2717</guid>
		<description><![CDATA[We had a lively tweet chat today about the results of our recent global absence survey.  If you didn&#8217;t have the chance to join us live, you can find the chat on twitter with hashtag &#8220;kronossurvey&#8221; or just scroll through the chat transcript below.
What&#8217;s the most creative excuse you ever heard from an employee [...]]]></description>
		<wfw:commentRss>http://www.workforceinstitute.org/blog/todays-tweet-chat-about-absence-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

