Announcing Kronos Retail Labor Index

Tuesday, 09. 8. 2009  –  Category: All Blog Posts, Customer Satisfaction, Labor Market, Management Tips, Meaning of Work, Work Life Balance

The following guest blog post from Robert Yerex, chief economist at Kronos, introduces the Kronos Retail Labor Index being announced today:
The most interesting part of my job as chief economist at Kronos is working with the huge data sets made available through our hiring system. Based on application and hiring records from 69 of our [...]

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The Domino’s Effect – Presenteeism Among Food Handlers

Friday, 04. 17. 2009  –  Category: Absence Management, All Blog Posts, Customer Satisfaction

While Domino’s has been in the news this week due to the unfortunate video hijinks of a couple of their workers in North Carolina, the issue of sick food handlers is one of serious and ongoing concern according to our board member, David Creelman who submitted the following food for thought:
Here is a big issue [...]

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Climbing the Hourly Ladder – An Interview with Paul Facella

Wednesday, 12. 31. 2008  –  Category: All Blog Posts, Customer Satisfaction, Employee Retention, HR Technology, Labor Market, Management Tips, Workforce Development, Workforce Software

I recently had the pleasure of interviewing Paul Facella, a former Regional Vice President of McDonald’s Corporation and now CEO of Inside Management.  He is author of Everything I Know about Business I Learned at McDonald’s (McGraw-Hill, 2008).   During Paul’s 34 year career with McDonald’s, he learned a lot about growing his own career as [...]

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KronosWorks 2008 Opens with a Tingle

Monday, 10. 20. 2008  –  Category: All Blog Posts, Customer Satisfaction

From the land of the divine rodent (Orlando), KronosWorks 2008 opened with a tingle this morning – Jimmy Tingle, that is. Tingle, a well known Boston area comedian, emceed the morning session in Orlando and left the crowd wanting more of his “Jimmy Tingle for President” routine.  He introduced and interviewed Aron Ain, CEO of [...]

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The View from the Ground Floor – Back to Work vs. Back to School

Friday, 08. 29. 2008  –  Category: All Blog Posts, Customer Satisfaction

As the long Labor Day weekend beckons, many of us pause to reflect on our work, where we are in our careers, and how happy we are in our jobs.  I don’t know about you, but at this time of year I often experience vivid memories of what it was like to go back to [...]

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