KronosWorks 2008 Opens with a Tingle
Monday, 10. 20. 2008 – Category: All Blog Posts, Customer Satisfaction
From the land of the divine rodent (Orlando), KronosWorks 2008 opened with a tingle this morning – Jimmy Tingle, that is. Tingle, a well known Boston area comedian, emceed the morning session in Orlando and left the crowd wanting more of his “Jimmy Tingle for President” routine. He introduced and interviewed Aron Ain, CEO of [...]
The View from the Ground Floor – Back to Work vs. Back to School
Friday, 08. 29. 2008 – Category: All Blog Posts, Customer Satisfaction
As the long Labor Day weekend beckons, many of us pause to reflect on our work, where we are in our careers, and how happy we are in our jobs. I don’t know about you, but at this time of year I often experience vivid memories of what it was like to go back to [...]
Finding and Keeping the “Keepers” – Recruiting Front Line Employees
Sunday, 06. 22. 2008 – Category: All Blog Posts, Customer Satisfaction, Employee Retention, Podcast, Recruiting
The latest chapter of the book we’re writing on achieving your optimal front line retention strategy is written by our board member, Mel Kleiman. The focus of this chapter is the key role that recruiting practices play in ensuring that the right talent is available, willing and able to serve on your organization’s front line.
For [...]
Guest Blog: Frontline Employees Are Expendable
Tuesday, 04. 15. 2008 – Category: All Blog Posts, Customer Satisfaction, Labor Market
photo credit: krytofr
Today, a guest post from one of our board members, Mel Kleiman. We’ve written before about the increasing trend toward replacing customer service professionals with self service options. Mel muses here where that path leads. A modest proposal, a la Jonathan Swift…
Unless your Unique Selling Proposition (USP) or point of [...]
Back to the Future
Sunday, 03. 23. 2008 – Category: All Blog Posts, Customer Satisfaction, HR Technology, Workforce Software
photo credit: Thomas Hawk
Last Wednesday, I attended an all day seminar hosted by IDC, a technology oriented analyst firm. The seminar was focused on topics that those of us who work for high technology firms care about; i.e. what’s the next big thing that our firms should capitalize on in order to continue to thrive. [...]
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This is a practical and thought-provoking compilation of experiences focused on what drives and sustains successful organizations. Its contributing authors, all well-respected individuals from academia and industry, go beyond theory showing the reader wisdom — and a roadmap for growing and sustaining any organization.
John Boudreau, PhD, Professor and Research Director, USC’s Marshall School of Business and Center for Effective Organizations
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