Finding and Keeping the “Keepers” – Recruiting Front Line Employees

Sunday, 06. 22. 2008  –  Category: All Blog Posts, Customer Satisfaction, Employee Retention, Recruiting

The latest chapter of the book we’re writing on achieving your optimal front line  retention strategy is written by our board member, Mel Kleiman.  The focus of this chapter is the key role that recruiting practices play in ensuring that the right talent is available, willing and able to serve on your organization’s front line.
For [...]

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Doing the Talent Acquistion Limbo

Thursday, 01. 31. 2008  –  Category: All Blog Posts, Labor Market, Recruiting

In a new article from our board member, Steven Hunt, he talks about the challenges of keeping your selection standards high when the labor market is tight.   He discusses the downside of lowering the bar to increase your applicant pools – increased turnover, decreased morale, lower productivity – and suggests a number of strategies to [...]

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Hiring by Design – Finding Job Candidates with the Right Fit

Wednesday, 12. 19. 2007  –  Category: All Blog Posts, Employee Retention, Recruiting

Why the quilt picture?  I’m a quilter.  While I didn’t make this quilt, it’s by one of my favorite textile artists, Kaffee Fasset.  He makes beautiful quilts, knits, pottery and other wildly colored beautiful objects.  Like the quilt shown here, they may look somewhat ad hoc.  They are all, however, carefully designed in order to [...]

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Measure Twice, Cut Once – Thoughts on Candidate Assessment

Thursday, 12. 6. 2007  –  Category: All Blog Posts, Recruiting

We have just posted a chapter from Steve Hunt’s book, Hiring Success, in the tools section of this site.   The book is a great read for any manager interested in improving his/her skills in selecting candidates who can do the job at hand.  Candidate assessment – and specifically the use of science based tools to [...]

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