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Posts from the ‘Workforce Development’ Category

Investing in Frontline Healthcare Workers

healcare workerThis guest post is written by  Fred Dedrick, Executive Director, National Fund for Workforce Solutions.  The National Fund for Workforce Solutions is a growing national partnership of employers, workers, communities and philanthropy that strengthens local economies by implementing demand-driven strategies that create talent supply chains, advance workers into family-supporting careers, and improve workforce development systems.  Read on to learn more about their healthcare initiatives.  

Flux, transformation, and growth. Three adjectives that explain the state of American healthcare delivery. Facing raising patient expectations, plateauing resources, ACA implementation, shifting demographics, workforce shortages, and a host of other factors are leading health care organizations across the United States into a constant state of transformation and change. While some are growing through unprecedented mergers, others are striving to become more efficient, effective, and flexible.

By making strategic investments in their workforce, America’s healthcare providers are striving to do more with less. Specifically, many are investing in the skills and careers of their frontline workers. Ranging from patient transporters to medical coders to medical assistants, this frontline workforce often deals directly and regularly with patients thereby making a tremendous impact on a patient’s quality of care and experience. Efforts to train and empower this workforce are diverse and designed to meet unique factors to each provider and community, but the trend is happening across the United States, across the health care continuum, and among all types of organizations.

Big and small, providers serious about raising outcomes are advancing their successes by investing in their frontline workers. Programs like Cleveland Clinic’s “My Career Plan” and onsite training helped more than 1,500 employees develop new skills directly related to their work in 2014. In addition, organizational cultures at organizations like East Boston Neighborhood Health Center are encouraging all frontline employees—regardless of standing, occupation, or skill level—to build successful careers by developing high-demand skills.

To record and support this transformational approach to healthcare delivery, CareerSTAT, a national partnership of healthcare representatives investing in frontline workers, has started recognizing Frontline Health Care Worker Champions to monitor, record, and acknowledge employers leading in frontline worker development. The national initiative is accepting applications until March 4, 2016 for 2016 Frontline Health Care Worker Champions so if you know of an organization that is working to support the career development of their frontline staff, encourage them to apply for national recognition today.

Workplace Trends for 2016 – Tweet Chat Highlights

KronosTwitterChatWe had a very engaging tweet chat today regarding what workplace topics and issues will be the most prevalent in 2016. Based off of The Workforce Institute predictions for 2016, we had quite a few thought leaders weigh in on what they think will be most critical in the coming year – especially when it comes to subjects such as millennials, benefits, recruiting best practices, and employee engagement, to name a few.

You can view the entire tweet chat below (as well as here), or search via #KronosChat on Twitter. We’d love to know what you think, and what your predictions are for 2016. Tweet us using #KronosChat, or comment below to share your thoughts.

Jersey City Medical Center- Improving Health Care Delivery by Investing in Frontline Workers

National Fund for Workforce SolutionsToday’s guest post is by Fred Dedrick, Executive Director, National Fund for Workforce Solutions.  I spoke with Fred a few years back about the National Fund.  You can listen in on that podcast here.  The National fund for Workforce Solutions  is focused on finding effective new ways to prepare low wage workers for careers that can support them and their families. Read on to learn how Jersey City Medical Center is investing in their frontline workers.

The American health care market is reinventing itself. Catalyzed by the Affordable Care Act (ACA), aging patient populations, a spike in mergers and acquisitions, workforce shortages, and a host of other factors, health care providers are fundamentally altering their business approach to raise clinical outcomes and patient experiences while also reducing error rates and unnecessary costs. Faced with the dual pressure to reduce cost and raise performance, many health care organizations are investing in their frontline workers to make their organizations more responsive, flexible, and efficient.

A national movement of health care providers working to train their frontline workers is starting, and the National Fund for Workforce Solutions has partnered with hundreds of health care organizations in dozens of industry partnerships to support and expand training and education for frontline workers. These providers are partnering with community organizations, community colleges, and each other to make major investments in their communities’ health care workforce, and they are seeing significant returns to those investments. A leader in this movement is Jersey City Medical Center-Barnabas Health (JCMC) working with CareerWorks: the Greater Newark Workforce Funders Collaborative to invest in its frontline employees.

In order to fill critical positions ranging from medical assistants to patient transporters, JCMC has developed a network of learning and advancement opportunities designed to help frontline workers cultivate new skills, perform their roles more effectively, and expand into new positions. Hundreds of employees have participated in training programs and nearly 40 frontline workers have been promoted to advanced positions with expanded responsibilities and a $5,000 – 8,000 raise. At JCMC’s core is an effort to build an “engaged employee and physician workforce.” JCMC’s leadership believes that its career ladder-training programs adds critical value by creating a talent pipeline of confident and well-trained workers who are performing professionally and efficiently in billing departments, at patients’ bedsides, and in emergency medical teams. By investing in their frontline workforce, JCMC is investing in its success. More skilled, responsive, and flexible workers allow JCMC to handle patients more professionally and effectively and therefore stay competitive in today’s chaotic and evolving health care market.

For more information on how Jersey City Medical Center is transforming its quality of care by advancing its employees, see the recent CareerSTAT report Building Career Ladders in the Age of the Affordable Care Act