Retail Customer Service Still Counts
Tuesday, 02. 7. 2012 – Category: All Blog Posts, Customer Satisfaction, Employee Retention
According to this recent study from the Axsium Group and Empathica, over 50% of North American retail shoppers do not feel that employees appear to be genuinely interested in serving them. Eighty percent of respondents indicated a positive impact on their shopping experience when staff appear motivated and eager to serve them. According [...]
Put Down the Technology and Step Away from the Keyboard
Monday, 11. 24. 2008 – Category: All Blog Posts, HR Technology, Management Tips, Podcast, Workforce Software
Our latest whitepaper, Empowering the Hourly Workforce Through Enterprise Workforce Management, comes to us courtesy of our board member Tim Lett of the Axsium Group. Tim addresses the importance of engaging employees as part of the implementation and ongoing use of workforce management technology.
Tim’s company helps organizations deploy a wide range of workforce management technology [...]
Order the Book!
This is a practical and thought-provoking compilation of experiences focused on what drives and sustains successful organizations. Its contributing authors, all well-respected individuals from academia and industry, go beyond theory showing the reader wisdom — and a roadmap for growing and sustaining any organization.
John Boudreau, PhD, Professor and Research Director, USC’s Marshall School of Business and Center for Effective Organizations
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