We all know that change can be hard, especially at work. And in the retail environment, where every store manager has his or her own business to run, change mandates cascading down from corporate aren’t always welcome. There are leaders out there, however, who are adept at leading change in their organizations and from whom we can learn a thing or two.
One of those leaders is Jim Thompson, chief financial officer at Cavender’s, a family-owned and operated western wear and cowboy boot retailer with more than 70 locations across the United States. In the last several years, he has been rolling out Kronos workforce management technology across his organization in order to optimize both customer service and productivity. He has done so successfully through the savvy application of change management principles – especially with regard to involving representatives of the stakeholders most impacted by the proposed changes, the store managers.
You can listen to a podcast of our conversation below to hear Jim’s responses to these and other questions:
- What are Jim’s “5 C’s” for change management success?
- How Cavender’s choose employees to help design the solution?
- How did involving store managers in the process impact the timelines and outcomes of the projects?
- How did this approach impact user adoption of the new system?
- Are they receiving the benefits they expected?
What are your thoughts about what it takes to lead a successful change effort?
Our latest whitepaper, Empowering the Hourly Workforce Through Enterprise Workforce Management, comes to us courtesy of our board member Tim Lett of the Axsium Group. Tim addresses the importance of engaging employees as part of the implementation and ongoing use of workforce management technology.
Tim’s company helps organizations deploy a wide range of workforce management technology solutions. While the products they work with may vary, the time tested advice Tim offers is consistent. Take the time to scope your requirements fully and involve representatives of the relevant stakeholders in your project to ensure project success. Here are a few tips:
- Involve representatives of the end user community in your pre-implementation requirements gathering. Incorporate returns related to employee empowerment and self service in the business case for the project.
- You need to have an executive sponsor with sufficient authority to push a project through the normal obstacles to any change effort. To make that sponsorship work, you need to arm that executive with communications support to ensure that all stakeholders are informed and persuaded to participate and cooperate throughout an implementation project.
- Establish a balanced scorecard of relevant metrics that will be used to measure progress and success over time.
- There is no such thing as over communication during a major change effort.
Read the whitepaper and listen to a podcast of my discussion with Tim to learn more.
> Listen to the Podcast with Tim Lett of the Axsium Group
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