I Scan, Therefore I am… the Cashier
Sunday, 12. 2. 2007 – Category: All Blog Posts, Customer Satisfaction, Workforce Development
In today’s New York Times, there’s a short article on online shopping (New Tradition: Eat the Turkey, Then Go Online) that says that Thanksgiving Day itself (vs. Black Friday) has been the busiest online retail shopping day of the holiday season for the last four years. According to the US Department of Commerce, e-commerce sales in the [...]
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This is a practical and thought-provoking compilation of experiences focused on what drives and sustains successful organizations. Its contributing authors, all well-respected individuals from academia and industry, go beyond theory showing the reader wisdom — and a roadmap for growing and sustaining any organization.
John Boudreau, PhD, Professor and Research Director, USC’s Marshall School of Business and Center for Effective Organizations
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