When Black Friday Comes…
Thursday, 11. 15. 2007 – Category: All Blog Posts, Customer Satisfaction, Employee Retention
OK – I borrowed the title from a Steely Dan song from one of my favorite albums (link provided for those born after 1970). The song refers to a few cataclysmic events. For retailers, it refers to the day after Thanksgiving – when the holiday shopping begins in earnest, and retailers’ financial fates are in the hands [...]
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