Winning Customer Loyalty with a Demand-Driven Workforce
Profitable retailing revolves around the performance of the retailer’s largest controllable expense and most strategic asset – its workforce. Demand-Driven Workforce Management enables retailers to balance all the demands on their businesses — corporate, customers, employees, and production demands — through an integrated process that supports business planning, labor allocation, store execution, and performance analysis.
This RIS News/Kronos sponsored white paper explains how retailers can achieve three important goals:
- Enhance the in-store experience to increase customer satisfaction and boost average purchase amount
- Level the competitive playing field by implementing effective productivity initiatives that streamline operations and reduce costs
- Leverage the store’s data-rich environment to align store operations with all forms of demand and provide managers with real-time visibility and control.