As somebody who frequently writes about employee engagement as a business issue, I am fortunate to work for an organization that is very committed to its employees - inside and outside of work. That employee-centered...Read more
Yesterday I had the pleasure of discussing the phenomenon of boomerang employees with our board members, John Hollon, VP for Editorial at TLNT.com and Sharlyn Lauby, President of the ITM Group, and also known as the...Read more
Over the weekend, my Facebook feed was full of posts and pictures from proud friends and family attending graduations. These events are not only full of pomp and circumstance, but also full of hope and...Read more
In a recent New York Times Magazine article entitled Thinking Outside the (Big) Box, Adam Davidson (of NPR’s “Planet Money) talks about a great customer service experience he had at Ikea recently when he went shopping...Read more
See how Troy Mitchum taps into his diverse job history to lead a team of 400 security professionals who keep about 25,000 guests a day safe at one of Las Vegas’ hottest resorts – all in the latest episode of 1 in One Hundred Million:
Working your way up, climbing the career ladder…whatever you want to call it, it’s a trajectory Troy knows well. In 1985, he arrived at the Wynn, Las Vegas as a mail room clerk. Stints as a pool-cleaner, towel-folder, bellman, and more followed. And today, as Vice President of Security, Troy wouldn’t change a thing about his jack-of-all-trades career path – “It’s very important to where I am today,” he says.
Kettle Cuisine was founded in the Boston area in 1986 and have their headquarters in Lynn, Massachusetts. They make small batch, all natural soups from scratch for restaurants, food service operations and grocery retailers nationwide. They employ about 275 employees, many of whom are immigrants to the United States. I was introduced to their Sr. VP of Innovation and Process, Nick Murphy, at a local food pantry where Kettle had donated soup for the guests, in keeping with their mission of helping to address food insufficiency in the local community.
I recently had the pleasure of visiting their headquarters in Lynn, and meeting with Nick and his colleagues, Director of HR Ann Hargraves and HR Manager Julie Roix (pictured left to right in the photo above). Kettle has prospered for 30 years by focusing on their culture and their employees. In the photo here that illustrates their value of “Honor each other” you see rows of wooden spoons on the wall. Each one represents an employee, and is decorated by that employee. A small, but personal touch to drive home the value of every team member.
They have a great story that powerfully illustrates the benefit of investing in your employees in order to build a great business. I recorded our conversation, and you can listen in on the podcast link below to hear their story directly from them. We discussed the following topics, among others:
Kettle Cuisine founder Jerry Schafir placed a significant emphasis on culture from the start. How are the values he established still going strong today?
Ann Hargraves speaks about investing in the whole person in order to engage and retain your employees.
Most of their employees are immigrants to the United States. Learn about the various programs Kettle has put in place to help them thrive at work (and outside of work and beyond Kettle).
Although many of their jobs are entry level and hard, they have a number of employees who’ve been with Kettle for 15+ years. What is it about Kettle that encourages this kind of retention?
What challenges are they facing as the business expands – and what are they doing to address these challenges?
Please click on the player below to hear our conversation.
All of us at Kronos were delighted to learn today that our CEO, Aron Ain, has been named by Glassdoor as one of the top 20 CEOs in the US. Among CEOs recognized in the U.S. at large companies, Aron has an impressive 96 percent approval rating based on anonymous and voluntary reviews from Kronos employees on Glassdoor throughout the past year.
Aron celebrated his 10th year as Kronos CEO in October of 2015. Since he became CEO in 2005, Kronos has grown from $518.7 million to $1.1 billion in annual revenue, has expanded its worldwide employee base from 2,900 to more than 4,800 Kronites, and employee engagement scores have risen sharply from low 60 percent in 2010 to more than 84 percent today, with more than 90 percent of Kronites saying they are proud to work for the company. This combination of extraordinary business results and an employee friendly culture is tough to pull off.
It’s not a coincidence that Kronos has earned a lot of recognition of best places to work-related award wins from around the world for Kronos, including its second consecutive America’s Best Employers ranking by Forbes, Kronos again being named a Top Place to Work by The Boston Globe, and most recently being listed as a Best Workplace in Canada by The Globe and Mail. The culture here that creates engaged and happy employees starts from the top. Aron not only says that talent is our most important asset, he makes people feel that way in every interaction he has with them. Many Kronos employees can tell you stories of his expressions of appreciation for their work and for themselves as human beings. Aron finishes most gatherings of Kronites by asking us to thank our families on his behalf.
If you’d like to get a better sense for the man himself, you can listen to this podcast interview with him that I did in April where we talk about the importance of culture and what CEO’s can do to create a culture that makes people want to come to work everyday.
And if Kronos sounds like the kind of place you’d like to work, check out our career site. We can always use a few more talented Kronites.
The 3rd book in the series published by The Workforce Institute at Kronos cleverly introduces nine common workforce management pitfalls as seen through the eyes of frontline employees Bob and Bobbie. Through a collection of practical ideas, innovative practices, and tips on how to win with your employees, you’ll learn how to unburden your workforce, put the best team on the field, and help your people do their best every day through continuous improvement and innovation. Written by some of today’s most respected leaders in workforce management, HR, and HCM, It’s All About Bob(bie) is a how-to guide for creating a virtuous cycle of employee engagement, customer satisfaction, and bottom line success in your 21st century workplace — for everybody from the frontline workforce to the CEO.