Do We Still Need Take Your Child to Work Day?
Thursday, 04. 24. 2008 – Category: All Blog Posts
photo credit: wageslaves
Full disclosure – I’m a mother of two kids. They’re 18 and 20, and both veterans of Take Your Daughters and Sons to Work Day programs. In fact, my daughter and I co-hosted the first Take Your Daughters to Work day program at Lotus Development in 1993 when she was [...]
Guest Blog: Frontline Employees Are Expendable
Tuesday, 04. 15. 2008 – Category: All Blog Posts, Customer Satisfaction, Labor Market
photo credit: krytofr
Today, a guest post from one of our board members, Mel Kleiman. We’ve written before about the increasing trend toward replacing customer service professionals with self service options. Mel muses here where that path leads. A modest proposal, a la Jonathan Swift…
Unless your Unique Selling Proposition (USP) or point of [...]
Arming the Frontline Manager in the War for Talent
Tuesday, 04. 8. 2008 – Category: All Blog Posts
In the grand tradition of Charles Dickens, we are releasing a book serially over the course of this year. The Workforce Institute and our Board of Advisors is collaborating on a series of articles (to become chapters) that will focus on helping companies with significant hourly populations to engage and retain the hourly employees according [...]
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John Boudreau, PhD, Professor and Research Director, USC’s Marshall School of Business and Center for Effective Organizations
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